Sole Treadmill and Elliptical Repair in New Jersey
F63, F65, F80, F85 treadmills • E25, E35 ellipticals • Bikes • In-home service in 11 NJ counties
When a Sole treadmill stops, it often tells you why: a code on the console, a breaker that pops on the front grill, a belt that hesitates under your foot, a LUBE message that will not go away. Boost Gym Service repairs Sole treadmills, ellipticals and bikes at home across 11 New Jersey counties.
Everything technical on this page comes from Sole's own 2026 owner's manuals and warranty, so you can check each point against the manual for your model. Some of it is owner maintenance that Sole expects you to do yourself. The rest needs a technician, the model, and the serial number from the decal on the machine.
Sole treadmill error codes and what Sole says to check
Unlike some brands, Sole prints a code table in its treadmill manuals. The 2026 manuals for the F63 and F65 list LUBE, E01 to E06, E3, E22 and E31. The F80 and F85 add E23 and a plain ERROR message, both tied to the touchscreen console. These are Sole's meanings and the steps it lists, in its order.
- LUBE. Not a fault: a reminder to check the lubrication under the walking belt. After checking, Sole says to power the treadmill three times to reset the message.
- E01, over current protection. The treadmill is overloaded, or a part is stuck and the motor cannot turn. Sole's steps are to restart, to add lubricant if friction is the cause, to listen and smell for a flowing sound or burning smell from the motor, which means the motor is replaced, and finally to replace the controller.
- E02 and E04. Sole calls them a Hall mistake and a phase loss. Both point at the motor and its connection to the controller, and the remedies listed are reconnecting, then the motor, then the controller.
- E03, hardware current too large. Restart first, then check that the connection between the power plug and the motor is not loose, then the controller.
- E05 and E06. Undervoltage and overvoltage. Check the voltage at the outlet and that the connector at the power socket is not loose.
- E3, printed exactly so. An incline error. Sole's steps start with the incline cable: check that it is connected, reconnect it and recalibrate.
- E22. The console and the lower control board have stopped talking. Check the cable between them, then the controller, then the console. Leaving the treadmill without power for 2 minutes and switching it on again is the last step on Sole's list, not the first.
- E23 and ERROR, F80 and F85 only. Communication faults between the touchscreen and the LED console, and of the touchscreen console itself.
- E31. Overtemperature. Sole's only step is to wait until the machine is back at normal temperature before running it.
No code, but something is wrong
Sole's troubleshooting table covers the faults that show no code. These are its explanations.
- The console is completely dark. Check the safety key, then the circuit breaker on the front grill of the treadmill: push it in until it locks. Then the plug and the breaker in your house panel.
- The treadmill trips its own 15 amp breaker, or the belt stops abruptly when the safety key is pulled. Sole gives one cause for both, high friction between the belt and the deck, and sends the owner to the lubrication section.
- The house breaker trips. Sole's answer is that the treadmill should be the only thing plugged into that circuit.
- The console shuts off when you touch it on a cold day. Sole's diagnosis is static electricity on a treadmill that may not be grounded. That is a grounding check, not a console replacement.
- The display shows a speed the belt does not reach, from about 7 mph up. Sole attributes it to low voltage at the treadmill and requires a minimum of 120 volts.
- The belt slips under your step. Sole tightens the walking belt first, at the rear roller bolts with an M6 Allen key, a quarter turn on each side, and warns not to overtighten. If the belt still slips, the cause is the drive belt under the motor cover, and Sole says that adjustment should be done by a trained service person.
- The belt drifts off center. Sole says the user may be putting more weight on one foot, and that some drift is normal.
- A thump on every revolution of a new belt. The F65, F80 and F85 manuals call it normal on higher end belts: the belt took the shape of the rollers in the box, and the sound fades after a few workouts.
What Sole expects the owner to do
On a Sole, lubrication is the owner's job, and Sole ties it to the warranty. The manual asks for 100% food grade silicone, 2 to 3 ounces per application, every 90 hours of use or every 90 days regardless of use, and a check under the belt every other month. Spray and foam lubricants are not allowed. The manual states that failure to lubricate the deck at regular intervals may void the warranty, and lists lack of consistent lubrication among the exclusions. One tube comes with the treadmill, and more can be ordered from Sole or a Sole dealer.
Belt tracking is an owner job too, with a precise method: the left side bolt only, a quarter turn at a time, with the belt running at 3 mph. Turn it clockwise if the belt has moved to the left, counterclockwise if it has moved to the right. Sole adds a sentence worth reading twice: damage from improper tracking or tension adjustments is not covered by the warranty.
On ellipticals Sole is blunt about where noise comes from. The E25 and E35 manuals say that 90% of calls to its service department about noise trace back to loose hardware or dirty rear rails. Tighten every bolt installed during assembly. Clean the rails and the polyurethane wheels with a lint free cloth and rubbing alcohol, then wipe on a thin coat of lubricant. If noise persists, Sole says to check that the machine stands level.
On Sole bikes the 2026 LCR manual names loose pedals as the usual cause of clicking or thumping.
Garage, basement and outlet: the rules that decide the warranty
Sole's 2026 warranty is void if the machine is not in a climate controlled, insulated environment, and its own examples are a garage, outside and a carport. Under these terms a Sole kept in an unheated garage has no factory coverage, whatever its age.
The treadmill manuals ask for a 120 volt, 15 amp grounded outlet with only the treadmill on the circuit, a maximum operating temperature of 40°C, humidity no higher than 95% without condensation, and 3 1/2 feet of clear space behind the treadmill. Sole also advises avoiding AFCI and GFCI breakers where you can, because the inrush current of the motor can trip them. The surge protection is built in, and voltage that varies by 10% or more is not covered by the warranty.
The E25 and E35 ellipticals and the LCR bike plug into a 115 volt, 15 amp grounded outlet. They are not self powered, so a dark console on a Sole elliptical starts with the outlet and the cord.
Sole warranty: what it covers and who it covers
The 2026 manuals list these terms. F80 and F85 treadmills: lifetime frame and drive motor, 3 years parts, 1 year labor. F63 and F65: lifetime frame and drive motor, 2 years parts, 1 year labor. E25 and E35 ellipticals: lifetime frame, 2 years parts, 1 year labor. LCR bike: lifetime frame, 3 years parts, 1 year labor. Older machines can differ, so read the warranty page of your own manual.
Labor is the short part. Sole counts it as 12 months from the date on the bill of sale, or 18 months from the factory ship date shown by the serial number. Keep the receipt.
Several conditions decide whether the warranty helps you. It covers residential use only. Warranties do not transfer, so a Sole bought second-hand has no factory coverage. Machines with removed or altered serial numbers are excluded. And Sole excludes damage caused by service from anyone other than an authorized Sole service company, and damage from parts that are not original Sole parts. That is an exclusion of the damage, not a statement that the whole warranty is void.
Sole's service route is set out in the manual: contact the dealer who sold you the treadmill, or submit a service request with the serial number online through soletreadmills.com, or call the service department number printed in the manual. While your machine is inside its labor warranty, start there. We are the call after that: Sole machines out of labor warranty, machines bought used, and wear that the warranty does not cover.
An older Sole: repair or replace
Age alone does not end a Sole. One of our customers wrote that her old Sole treadmill was saved and now feels like new, and her review is below.
What decides it is the part that failed. A walking belt, a deck and a drive belt are wear items. A drive motor or a controller is a larger repair, and for the original owner Sole lists the treadmill drive motor under lifetime coverage, so check the warranty before paying for one. Get the diagnosis first and decide from there.
Where we work
We repair Sole equipment in Bergen, Essex, Hudson, Morris, Passaic, Sussex, Middlesex, Monmouth, Mercer, Somerset and Union counties. We work in New Jersey only. To book, call (551) 553-3822 with the model, the code or symptom, and where the machine stands.
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View all reviews on GoogleNik and boost group saved our old sole treadmill! It’s like brand new.
Sole repair: common questions
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Book Sole repair in New Jersey
Have the model, the serial number and any code on the console ready. We will offer you the first open slot.
Call (551) 553-3822