Peloton Repair in New Jersey

These are Peloton's own instructions for the faults owners report most.

• The screen will not turn on (Original Series Bike). Peloton's steps: disconnect the power cable from the base of the Bike, wait 30 seconds and reconnect, then look for a light on the sensor board. Next, plug the power adapter straight into the touchscreen and hold the power button for 3 to 5 seconds. If the screen stays dark on direct power, Peloton's answer is a replacement touchscreen.
• Resistance feels wrong. Peloton says the brake is calibrated at the factory and that owners generally should not need to recalibrate. It supplies a calibration kit when the brake is physically damaged, when resistance cannot read 0 or 100, or when it does not change after several turns of the knob.
• The flywheel rubs. Peloton describes the adjustment: remove the sweat guard, find where the flywheel touches, lower the resistance to raise the brakes, then push the brake assembly away from the contact point and center it.
• Clicking or knocking from the pedals. Peloton recommends tightening the pedals after the first few rides and replacing them every year. Pedals go on with a 15 mm pedal wrench, as tight as you can make them, and are tightened again after 3 to 5 rides. On both sides the wrench turns toward the front of the bike.
• The routine from the Bike manual. Every 3 to 5 rides: tighten the cleats with a 4 mm Allen wrench and the seat nuts with a 13 mm wrench. Every 15 to 20 rides: check the frame bolts and test the emergency brake by pressing down on the resistance knob while pedaling slowly. The flywheel should stop immediately.
• The built-in Troubleshooting app. Hold the power button on the back of the touchscreen until a prompt appears and choose Troubleshooting. It runs network and touchscreen tests, and the result is worth having before you call anyone.

Peloton's US Limited Warranty, in the version updated May 28, 2026, covers all original components and the touchscreen for 12 months, and labor for 12 months. Frames are covered for 5 years. On the Tread the drive motor and walking belt are covered for 3 years, on the Tread+ for 5 years.

The warranty belongs to the original purchaser, or to the original recipient if the machine was a gift. Peloton states that it does not transfer to a second-hand buyer. Commercial, non-residential or outdoor use voids it.

One clause matters if you are thinking about an independent technician. Peloton's warranty says that the mere use of an unauthorized service provider, or of third-party parts, will not void the warranty as long as it causes no damage or failure. Damage caused by that service is excluded. While your machine is under warranty, Peloton's own repair is still the first call.

After the warranty the owner pays. Peloton sells parts and service visits for out-of-warranty machines and gives a one-year warranty on new parts and their installation. Its Protection Plan extends coverage to 48 months in total, but only the original owner can buy it, and only within 12 months of delivery.

A used Peloton comes without the factory warranty, and only the original owner can buy a Protection Plan. The second owner pays for repairs from the first day.

Before you buy one, or before you book a repair, run the recall list above against the model and serial number. On a Bike, test the emergency brake. On a Tread, check that the red line on the belt sits between the two dots and that the safety key stops the belt.